7c7775 Privacy Policy

This Privacy Policy applies to all personal data collected and processed by 7c7775 in connection with the operation of the 7c7775 online casino and sports betting platform, accessible at https://7c7775.app and all associated subdomains, mobile applications, and services (collectively, the "Platform").

This Privacy Policy applies to all individuals who access or use the Platform, including registered players, prospective players who browse the Platform without registering, and individuals who contact the 7c7775 customer support team. By using the Platform in any capacity, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Privacy Policy should be read in conjunction with the 7c7775 Terms & Conditions, which are incorporated by reference. In the event of any inconsistency between this Privacy Policy and the Terms & Conditions on a matter of data protection, this Privacy Policy shall prevail.

7c7775 acts as the data controller for all personal data collected through the Platform. As data controller, 7c7775 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable data protection legislation.

For all privacy-related enquiries, including requests to exercise your data subject rights, please contact the 7c7775 Data Protection team at:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 on the 7c7775 Platform, average response under 2 minutes.
• Response time for privacy requests: Within 30 calendar days of receipt, in accordance with applicable law.

7c7775 collects the following categories of personal data from Platform users. We collect only the minimum data necessary for each stated purpose.

7c7775 collects personal data through the following channels and methods:

• Direct provision by you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or respond to a promotional offer, you provide personal data directly to 7c7775.
• Automated technical collection: When you access and navigate the Platform, 7c7775 automatically collects technical and usage data via server logs, session cookies, and analytics tools. This happens regardless of whether you are a registered user.
• Payment service providers: When you transact via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, these payment partners transmit transaction confirmation data (including masked payment identifiers) to 7c7775 to process your deposit or withdrawal.
• Identity verification partners: Where 7c7775 uses a third-party KYC service provider to verify your identity documents, that provider may return verification status and identity data to 7c7775 as part of the verification workflow.
• Game providers: Certified game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may share aggregated session data with 7c7775 for the purposes of RTP reporting, dispute resolution, and responsible gaming monitoring.

7c7775 uses the personal data it collects for the following specific purposes:

• Account creation and management: To register your player account, verify your identity and age, manage your account settings, and communicate account-related notifications.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, to reconcile transaction records, and to comply with financial reporting obligations.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, account takeovers, money laundering, and other illegal or unauthorised activity on the Platform.
• Responsible gaming: To monitor player activity for signs of problem gambling, to enforce deposit limits, cooldown periods, and self-exclusion requests, and to provide timely support to at-risk players.
• Legal and regulatory compliance: To comply with applicable anti-money laundering (AML), counter-terrorist financing (CTF), and data protection laws, and to respond to lawful requests from competent authorities.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of our support services through anonymised training analysis.
• Platform improvement: To analyse usage patterns, fix technical issues, test new features, and optimise the Platform experience for players across Bangladesh.
• Marketing communications (with consent): To send you promotional offers, bonus notifications, seasonal campaign updates (including BPL, IPL, Eid, and Pohela Boishakh promotions), and product news — only where you have given explicit consent and have not subsequently opted out.

7c7775 processes your personal data only where a valid legal basis exists. The following legal bases apply to our processing activities:

• Contractual necessity: Processing required to perform our obligations under the Terms & Conditions — including account management, payment processing, and game provision — is carried out on the basis that it is necessary for the performance of a contract with you.
• Legal obligation: Processing carried out to comply with AML legislation, age verification requirements, tax reporting obligations, or responses to lawful regulatory requests is conducted on the basis of legal obligation.
• Legitimate interests: Processing for security monitoring, fraud detection, responsible gaming risk assessment, and Platform analytics is carried out on the basis of 7c7775's legitimate interests, balanced against your rights and reasonable expectations as a platform user.
• Consent: Processing for direct marketing communications is carried out only on the basis of your freely given, specific, and informed consent. You may withdraw this consent at any time by contacting support or updating your account notification preferences.

7c7775 does not sell your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa, and Mastercard processing partners receive the minimum transaction data required to process your deposits and withdrawals. These partners operate their own privacy policies and are not controlled by 7c7775 once data passes to their systems.
• KYC and identity verification providers: Third-party identity verification services receive your identity documents and personal data solely for the purpose of verifying your identity and age as required under our Terms & Conditions.
• Game technology providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other certified game studios receive anonymised session and wagering data necessary for game delivery and dispute resolution. These providers do not receive your full identity profile.
• Analytics and technology service providers: 7c7775 uses third-party software providers for Platform analytics, infrastructure hosting, and security monitoring. These providers act as data processors under contract with 7c7775 and may not use your data for their own purposes.
• Law enforcement and regulatory bodies: Where required by applicable law, court order, or legitimate request from a competent authority, 7c7775 will disclose personal data as legally obligated. 7c7775 will notify you of such disclosure where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of substantially all of 7c7775's assets, your personal data may be transferred to the successor entity. You will be notified of any such transfer and its implications for your data at least 30 days in advance.

7c7775 uses cookies and similar tracking technologies to operate the Platform, analyse usage patterns, maintain your session state, and deliver relevant promotional content where you have consented to marketing communications. The following categories of cookies are used:

• Strictly necessary cookies: Required for the Platform to function correctly. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without impairing Platform functionality.
• Functional cookies: Used to remember your preferences, such as language settings and display preferences, to improve your experience on return visits.
• Analytics cookies: Used to collect anonymised data about how players navigate and use the Platform. This data helps 7c7775 identify popular features, fix usability issues, and improve Platform performance.
• Marketing cookies: Used only where you have consented to receive promotional communications. These cookies help 7c7775 measure the effectiveness of bonus campaigns and seasonal promotions.

You may adjust your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 7c7775 Platform, including the ability to log in and maintain an active session.

7c7775 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

• Account and identity data: Retained for the duration of your active account relationship with 7c7775, plus a minimum of five (5) years following account closure, to comply with AML and financial record-keeping obligations.
• Transaction and financial data: Retained for a minimum of seven (7) years from the date of each transaction, in line with standard financial record-keeping requirements.
• Gaming activity data: Retained for up to three (3) years from the date of each gaming session, or longer where required for dispute resolution or responsible gaming investigation purposes.
• Customer support records: Live chat transcripts and email correspondence are retained for up to two (2) years from the date of the interaction, or longer where the interaction relates to an ongoing dispute or investigation.
• Marketing preference data: Consent records and preference settings are retained for as long as your account is active and for a period of three (3) years following account closure or withdrawal of consent.
• Technical and usage data: Anonymised analytics data is retained indefinitely in aggregated form. Non-anonymised technical logs (including IP address records) are retained for a maximum of twelve (12) months.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised using methods that prevent reconstruction of the original data.

As a data subject, you hold the following rights in relation to your personal data processed by 7c7775. To exercise any of these rights, please contact the 7c7775 support team via live chat or at [email protected]. 7c7775 will respond to all rights requests within 30 calendar days.

• Right of access: You may request a copy of all personal data that 7c7775 holds about you, together with information about how it is processed.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data held by 7c7775. Please note that corrections to KYC-verified identity data may require re-submission of identity documents.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 7c7775's overriding legal retention obligations.
• Right to restrict processing: You may request that 7c7775 temporarily restrict processing of your data while a rectification or objection request is being assessed.
• Right to data portability: Where processing is carried out by automated means on the basis of consent or contract, you may request a copy of your data in a structured, machine-readable format.
• Right to object: You may object at any time to processing of your data for direct marketing purposes. You may also object to processing based on legitimate interests, subject to 7c7775's ability to demonstrate compelling grounds that override your rights.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

7c7775 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 7c7775 Platform.
• AES-256 encryption for sensitive data stored at rest in 7c7775 databases, including identity documents and financial records.
• Bcrypt password hashing — 7c7775 never stores plaintext passwords. All account passwords are hashed using a cryptographically secure algorithm before storage.
• Two-factor authentication (2FA) via SMS OTP is available to all players and is strongly recommended to protect account access.
• Access controls: Personal data is accessible only to 7c7775 employees and contractors who have a legitimate operational need to access it. Access is governed by role-based permission controls and audit logging.
• Regular security audits: 7c7775 conducts periodic internal and third-party security assessments of its Platform infrastructure and data handling procedures.
• Incident response: In the event of a personal data breach that poses a risk to your rights and freedoms, 7c7775 will notify affected players without undue delay and take immediate remedial action.

While 7c7775 takes all reasonable steps to secure your personal data, no internet-based transmission is completely secure. You also have a responsibility to protect your 7c7775 account credentials and to notify our support team immediately if you suspect unauthorised access to your account.

The 7c7775 Platform is strictly intended for adults aged 18 years and above. 18+ 7c7775 does not knowingly collect personal data from individuals under the age of 18. All players are required to confirm their age at registration and to submit to identity and age verification (KYC) before accessing real-money gaming features.

If 7c7775 discovers or has reason to believe that a player under the age of 18 has registered an account or submitted personal data, 7c7775 will immediately suspend the account, delete the associated personal data, and reverse any deposits made to that account. Parents and guardians who believe their child may have accessed the 7c7775 Platform are urged to contact our support team immediately at [email protected].

7c7775 strongly recommends that parents and guardians install internet filtering software on shared devices to prevent minors from accessing online gambling platforms.

The 7c7775 Platform may display references to third-party game providers, payment partners, and sporting bodies. While 7c7775 takes reasonable care in its selection of third-party partners, we are not responsible for the privacy practices of third-party entities, and this Privacy Policy does not extend to any third-party website, application, or service.

Where you interact directly with a third-party service (for example, by using the bKash or Nagad app to fund your 7c7775 account), your data will be processed by that third party in accordance with their own privacy policy. 7c7775 encourages you to review the privacy policies of all third-party services you use in connection with your 7c7775 account.

7c7775 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform functionality. The effective date of the current version is displayed at the top of this document.

Where changes to this Privacy Policy are material — for example, where we introduce a new purpose for processing your data or change the categories of third parties with whom we share your information — 7c7775 will notify registered players via email or an in-platform notification at least fourteen (14) days before the amended policy takes effect.

Your continued use of the 7c7775 Platform after the effective date of any amendment constitutes acceptance of the revised Privacy Policy. If you do not agree with the updated terms, you should cease using the Platform and may request account closure by contacting our support team.

For all privacy-related enquiries, data subject rights requests, or concerns about how 7c7775 processes your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 directly on the 7c7775 Platform. Average response time under 2 minutes.
• Email: [email protected] — responses within 24 hours (Bangladesh Standard Time, UTC+6). For formal data subject rights requests, please mark your email with the subject line "Privacy Request".

7c7775 will acknowledge receipt of all formal privacy requests within 48 hours and provide a full response within 30 calendar days. Where a request is complex or high in volume, this period may be extended by a further 60 days, in which case 7c7775 will notify you of the extension and its reasons within the initial 30-day window.